THE GARAGE ELITE

Frequently Asked Questions

Find answers about shopping, pre-orders, delivery and support.

1. What can I shop at The Garage Elite?

Explore diecast cars, anime figures and building blocks. Use the collection directory to browse by brand, department, scale and vehicle maker.

2. How do I check a model’s size and details?

Read the scale, description, SKU and images on its product page. A 1:64 model represents the real vehicle at one sixty-fourth of its size; dimensions vary between models. Contact us with the SKU if you need clarification.

3. How can I check whether a product is in stock?

Check the availability shown on the product page. Pre-order items are upcoming releases and are listed separately from in-stock products.

4. How do pre-order bookings work?

For listings marked with a booking deposit, pay ₹99 per item to reserve it. Your booking is confirmed after successful payment. Review the estimated total and booking terms on the product page before placing your order.

5. Is ₹99 the full price of a pre-order product?

No. ₹99 is the booking deposit. The estimated full price is shown separately where available. The final price may change; the remaining balance is payable before dispatch.

6. Can I cancel a confirmed pre-order or get my deposit back?

Confirmed pre-orders cannot be cancelled. Booking payments are final and non-refundable after confirmation. If The Garage Elite cannot fulfil your pre-order, the amount paid for that order will be refunded.

7. Are pre-order release and delivery dates guaranteed?

No. Published timelines are estimates and can change because of brand allocation, shipping schedules, customs clearance or other delays. If a release date has not been confirmed, the listing will say so.

8. How will I know when my pre-order balance is due?

Our team may contact you by WhatsApp or phone about the balance payment, order updates or delivery arrangements. Keep your contact details accurate and pay the confirmed balance before dispatch.

9. Where do you ship, and how much does shipping cost?

We ship within India. Available delivery options and any shipping charges are shown at checkout. For a product-specific delivery estimate, contact us with the product name or SKU and delivery postcode. See our shipping policy for details.

10. How can I track my order?

Sign in to your customer account to review your orders and any available fulfilment updates. If you need help, contact us with your order number.

11. Can I return a product?

Returns are considered only for damaged products, in accordance with our refund policy. If your item arrives damaged, keep the product and its packaging and contact us promptly with your order number and clear photographs so we can review it.

12. Which payment methods can I use?

The payment methods currently available for your order appear at checkout. Review the amount and order details before completing payment.

13. How do I compare similar models or colour variants?

Check the product title, SKU, scale, colour, edition and images. Similar photographs can belong to distinct models or variants. Send us the product links or SKUs if you would like help comparing them.

14. How can I contact The Garage Elite?

Email Shop.thegarageelite@gmail.com or call +91 79977 93388. Include your order number for order enquiries, or the product name and SKU for product questions.